NetSuite SuiteApp Integration

Feature Guides

• Customer Email Changes in NetSuite
• Walk-In Virtual Terminal for NetSuite (Counter & Will-Call)

Payment Notifications

• Payer's receipt
• How to send an email receipt for a payment in NetSuite
• Editing NetSuite Payment Notifications

General Ledger & Reconciliation

• Understanding Broken Transfer Reports
• How to identify voided payments in a transfer report?
• How do the scripts work in Netsuite
• What is Undeposited Funds in Netsuite?
• How to Create a GL Account in NetSuite and Assign It in Paystand

User and Access Management

• Request Admin access
• Assign Administrator Role to Employee in NetSuite
• Access Token in NetSuite
• Requesting NetSuite Suiteapp Access for Paystand
• How to provide a temporary password for my NetSuite account
• Resetting a users NetSuite password 2FA

Admin & Configuration

• Change your Bank account
• How to Reconnect Your NetSuite Environment to Paystand Sandbox After a Sandbox Refresh
• Guide to the NetSuite Settings Form
• How to uninstall the Paystand Bundle
• How to check the bundle version for Netsuite

Taking Payments

• Invoice
• Sales Order (SO)

• Maximizing Efficiency with Paystand's NetSuite Integration: Your Essential Guide

Main Features

• Fees
• Checkout
• Funds on file & Tokens
• Credit Memos
• Dynamic Discounting
• Smart Lockbox

• Paying by Project or Job in NetSuite with Paystand
• Grouped Invoices Support

Refunds and Disputes

• FAQs

• What is an ACH Chargeback?
• What is a Dispute?
• Provide Evidence for Disputes
• Best Practices for Handling Disputes on Sales Orders
• Why is an expense bank account required for handling disputes?
• Create a Journal Entry for Disputes in Netsuite

NetSuite Release Notes

• NetSuite Release Notes – 2026
• NetSuite Release Notes – 2025 and earlier

Common Issues

• Checkout Not Available After Turning On a New NetSuite Feature
• Troubleshooting Guide: "Checkout Unavailable" Error
• How can you tell the credit card was used by customer vs virtual terminal?
• Why is the Customer Deposit from the payer not reflected in the Sales Order?
• Is it possible to inactivate the Virtual Terminal to take payments for Quotes inside Netsuite?
• How to fix Duplicate Payments in Netsuite