When disputes occur, Paystand requires an expense bank account in NetSuite to properly track chargebacks and disputes. This ensures that accounting records remain balanced and that reconciliation can be completed accurately.
Important considerations
- Dispute-related funds do not flow through the main settlement account
- NetSuite requires an expense GL account to post adjustments and fees
- This setup keeps reconciliation accurate by separating operational expenses from customer payments
- If no expense GL account is configured, the deposit record will show as an ERROR, it will not be created automatically, and the reconciliation will fail
An expense GL account for disputes must be set up for the integration to work successfully.
Tips
- Select a dedicated expense account in NetSuite for disputes
- Make sure the expense GL account is in ACTIVE status in the Paystand Configuration.