When processing payments through Sales Orders (SOs), disputes can occasionally arise. Understanding how to handle these disputes properly is crucial to maintaining accurate records and ensuring smooth reconciliation. This guide outlines best practices to manage SO disputes effectively, prevent reconciliation issues, and streamline the resolution process.
Best Practices for Handling Disputes on Sales Orders
1. Wait for the Deposit Record Creation
- Once a payment is received, the system generates a Customer Deposit record.
- Wait until the deposit record is created and fully processed before taking further action.
- The deposit will balance itself once it has been recorded and deposited.
2. Creating a New Payment for a Disputed SO
- Since Sales Orders are non-posting transactions, a new SO must be created to process a new payment.
- To simplify this process, you can create a copy of the original Sales Order and resend the payment request.
3. Do Not Delete Disputed Records
- Even if a Sales Order is disputed, do not delete the record.
- Deleting records can disrupt automatic reconciliation and create issues with bank reconciliation.
- Maintaining all records ensures that all transactions remain traceable and auditable.
By following these guidelines, you can handle disputes effectively while ensuring accurate financial records and reconciliations.
For further assistance, please contact Paystand Support.