In this article, we'll explore what a broken transfer report is, why it occurs, and what to expect if you encounter one.
What is a Broken Transfer Report?
A broken transfer report occurs when the integration between Paystand and Netsuite encounters a mismatch, preventing the completion of the deposit record creation process. Essentially, it means that although a bank deposit has been made, Netsuite fails to generate the corresponding deposit record due to discrepancies between the data in Netsuite and the Paystand dashboard.
What to Expect with a Broken Transfer Report:
If you have a broken transfer report, you'll notice that while the bank deposit appears in your bank account, the corresponding deposit record is missing in Netsuite. This can understandably cause concern, as it may appear that the funds are missing or unaccounted for. However, rest assured that our support team is actively monitoring broken transfer reports on a daily basis.
Our Support Team's Response:
When a broken transfer report is identified, our support team proactively works to resolve the issue. We investigate the root cause of the discrepancy and take the necessary steps to ensure that the deposit record is created accurately in Netsuite. Once the issue is resolved, we will confirm back with you, providing peace of mind that your funds are properly accounted for.
Should you have any questions or concerns about broken transfer please don't hesitate to Submit a Request to our support team for assistance.