This article is for merchants who already use Paystand with NetSuite and bill customers using jobs or projects in NetSuite (often shown as Job records).
Summary
Paystand supports payments started from a customer, a job, or an invoice, depending on your account setup. When your Paystand account is configured for NetSuite project and job–style billing, your team can use Paystand on Job records for common payment actions (similar to Customer records where applicable), and open invoice checkout can include invoices that sit under jobs under that customer. Pay from a specific job can use link details so payers see the invoices that belong to that job.
Example
Your business creates a Job under a Customer in NetSuite and posts open invoices to that job. Your AR team opens the Job in NetSuite and uses Pay with Paystand to take a payment against that job's open invoices, or sends a Paystand payment email from that job so the payer can pay online.
Requirements
- Paystand: Your Paystand account must be enabled for NetSuite project/job billing (this is set on Paystand's side). If you are not sure, contact Paystand Support or your CSM.
- NetSuite bundle: Use the current Paystand NetSuite integration package your Paystand team recommends—especially if you rely on pay from job links so the right open invoices appear. Support can confirm your package is up to date.
- NetSuite: Your company uses NetSuite Jobs (or equivalent project/job billing) in a way Support can help you with.
- Email: For Paystand Email from a Job, the job should have a valid email address (same idea as customer-based emails).
What You Can Do
- From a Customer: Use Paystand as you already do for customers; pay open invoices flows can include invoices tied to jobs under that customer, not only invoices posted directly to the customer.
- From a Job: Use Pay with Paystand and Paystand Email when those actions are turned on in your Paystand NetSuite settings—similar to customers, with a few differences called out below.
- From an Invoice: Continue to use invoice-based Paystand checkout and email as you do today.
Differences on Job Records
On Job records, Paystand intentionally keeps some customer-only tools off (for example certain token and unapplied payment buttons that appear on Customer records). If your process needs those tools, start from the Customer record or ask Support for the best fit.
Checkout and Payer Experience
- Payers use your normal Paystand checkout experience (including Checkout v4 or v5, depending on what your Paystand team has configured).
- Pay from a specific job: Links can be built so checkout focuses on the right open invoices for that job. If a link shows too many or too few invoices, send Support the steps and, if possible, a sample Pay Now link so they can work with Solutions Engineering.
Limitations
- Account setup: If Paystand has not enabled project/job billing for your Paystand account, Job payment options will not appear (or virtual terminal may show a message that the feature is not enabled).
- Autopay: Autopay is now supported for job- and project-linked invoices on the current Paystand NetSuite bundle. Tokens and enrollment remain on the Customer record. If autopay is not behaving as expected for a specific job or project, contact Support with the invoice details and bundle version.
- Self-service: Merchants cannot turn this plan-level capability on themselves; use Support or your CSM.
Frequently Asked Questions
How do we turn this on?
Contact Paystand Support or your CSM. They confirm your NetSuite package version and enable the capability on the Paystand side.
We use Jobs heavily. Will every Paystand button appear on the Job?
Not always. Job records mirror payment actions, not every customer-only maintenance action. If something is missing, ask Support whether the workflow should start from the Customer instead.
Why don't job-linked invoices show when we open Pay Invoices from the customer?
Usually configuration, how invoices are posted to the job, or a needed bundle update. Support can trace your account settings.
Does autopay work the same for invoices on a job?
Yes — Autopay now supports invoices linked to jobs and projects. Enrollment and tokens still live on the Customer record. If something doesn't look right for your account, contact Support.
Last updated May 2026. For bundle timing and eligibility, rely on Paystand Support or your CSM.