This article will walk you through the steps to obtain a payer's receipt. Additionally, if you need to modify an existing receipt to include specific information like:
- The last four digits of the credit card used
- Invoice number
The payer receives email notifications with a receipt every time they make a payment. They will receive an email notification to the email entered at the time of the checkout.
To resend a receipt, use this article How to send an email receipt for a payment in Netsuite
To edit a payment receipt, use this article. How to edit NetSuite email templates
If the payer does not see the email notification with the receipt, it is advisable to ask them to check their spam or junk folder. At times, legitimate emails can be filtered incorrectly by email providers.