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  1. Paystand Help Center
  2. Getting Started
  3. FAQs

FAQs

  • Branding Materials
  • How to Change the Time Zone on the Dashboard
  • Managing Webhooks During Server Upgrades
  • Email Troubleshooting Guide: Resolving Delivery Issues
  • Can I add additional recipients for dispute notifications?
  • 1099 Form Request
  • Canceling your Paystand Account
  • What should I do if a customer is not receiving email notifications about their payment?
  • Do payers receive a confirmation when they submit payment to us?
  • Can we erase a payer's bank information?
  • Can I prevent ACH chargebacks from happening?
  • Why do I have to pay a dispute fee if there was no successful transaction?
  • Can I contest an ACH chargeback?
  • What is an ACH Chargeback?
  • How to generate a HAR file for troubleshooting
  • When is the earliest I can initiate a refund on a payment?
  • Understanding User Roles in the Paystand Dashboard
  • How do Credit Card Fees work?
  • What is withdrawal?
  • How to activate convenience fees?
  • How do clearing times work?
  • What is a Dispute?
  • Why do I have multiple Transfer Reports today?
  • How to access the Paystand Dashboard?
  • Restricted Businesses (Payment Processing)
  • High-Risk Merchant Lists and MATCH
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