• Why does a payment made through Paystand get "stuck" in the Paystand clearing account?
• Why don’t my aging reports match my transaction data?
• If there is a refund or a dispute will the invoice status change in Sage?
• Do you reconcile payments made outside of Paystand?
• Does Autopay allow for partial payments?
• Can bank transfers be used for monthly payments? Does the customer need to authorize each transfer by logging into their bank account every month?
• What is Full Sync? (Integrations Page)
• How does Paystand handle refunds in Sage?
• If a customer has paid through Paystand via phone and I have entered and submitted the payment, will they be able to log in through the portal?
• What happens when you take a payment with no invoice attached?
• How can I add invoices if I find any missing after the sync?
• How to turn off the default Collection Plan?
• Where can I find the saved payment methods for the customer?
• Can activating (new) dimensions hamper automated reconciliation?
• Can you manually update invoice status in PS dashboard?
• Can I brand the email payment reminder?
• What happens if an invoice comes in without dimension values?
• Can I view bank account information of my customers?
• Can I brand the email payment reminder?
• Can you send the payment notification to a different email address and not the email from the customer record?
• What happens to reconciliation if there is a duplicate payment?
• Can I update a customer's email address?
• What are the options for sending the pre-autopay email notifying the customer that it is upcoming?
• Is there a penalty for handling refunds?
• When is the earliest I can initiate a refund on a payment?
• How often does Paystand handle bank reconciliations?
• Can I have multiple portals for each of my subsidiaries?
• Is the convenience fee or the payer incentive customizable based on the customer?
• Can the payment reminder be forwarded to another email to pay?
• Can the payment reminder be sent to multiple email addresses?