If there is a refund or a dispute will the invoice status change in Sage?

When you take a payment, and the payment is applied to the invoice in Sage, the status of the invoice will change from Unpaid to Paid.

But if a dispute or a refund is applied, the invoice status will NOT be reopened, meaning the status of the invoice will not change to Unpaid.

We recommend either creating a new invoice and processing a payment that way, or conduct a transaction as an AR Advance.


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