When further information is required about Autopay failed transactions, please follow the steps below in order to open a Support ticket for troubleshooting.
- Log into your Netsuite account.
- Click and open the invoice which you want to check the Autopay logs.
- Inside the invoice, the field Autopay Status needs to be set as Eligible.
- Inside the invoice, the field Autopay Date needs to be set as the current date.
- Go back to your Netsuite homepage and go to Customization > Scripting > Script Deployment.
- Inside the filters, under the Script dropdown look for the script PayStand - Autopay MR.
- Click on view in one of the deployments that have a Not Scheduled status. Make sure Log Level: Debug. The rest of the fields remains the same.
- Select Save and Execute.
- Once the script is completed, click on the hyperlink under the Script Deployment ID.
- To review the logs, click on the Execution Log tab.
Once the logs have been displayed, please submit a request to our Support team attaching the Autopay logs for additional troubleshooting on the Autopay failure.
IMPORTANT CONSIDERATION
Please repeat these steps if you need assistance on more than one invoice.
Additional Resources