The card issuer is unable to honor the transaction. Please try a different card or retry in a couple of hours

Error Code

The card issuer is unable to honor the transaction. Please try a different card or retry in a couple of hours

Issue

This error means that the payer's bank has declined the payment. The payer must contact their bank for further assistance.

Resolution

There are two ways to resolve the declined payments. The first step would be to retry the payment method as follows:

• Retry the existing payment method How to reprocesses Autopay failures
• Add a new payment method How to tokenize a payment method for Autopay