Once a check has been cashed and deposited, Paystand cannot process refunds for check transactions through the platform. This is because the funds are already settled directly into your bank account.
How to Refund a Check Payment
If you need to issue a refund for a Smart Lockbox transaction, you must handle the refund outside of Paystand.
You have two options:
Issue a refund by check: Write and send a new physical check back to the payer for the refund amount.
Refund by another method: If agreed upon with your payer, you may return funds using another payment method (for example, ACH, wire, or other approved method within your organization).
Important consideration
Paystand does not support refunds for Smart Lockbox transactions. Refunds must be processed directly by your team, outside of the Paystand platform.