This process will unapply an Invoice from a Payment Record.
This process is used to reopen the Invoice when:
- Processing a Refund. Refund Best Practices for NetSuite
- A Dispute has been received. Best Practices for Disputes & Chargebacks Netsuite
- An incorrect payment was applied to the Invoice
Unapply Invoice from Payment
1. Select the Invoice
2. Click Related Records
3. Select the payment
4. Click the Edit button.
5. Click the checkbox of the Journal Entry you want to unapply.
6. Click Save.
7. Go back to the Invoice.
The invoice status will be updated to Open
Additional Resources