Best Practices for Disputes & Chargebacks Netsuite

Follow these steps when receiving a dispute or chargeback.

Additional Resources

Journal Entry Disputes

1. Go to the Payment Record and Unapply Invoice from Payment. 

2. Create a manual Journal Entry

  • Debit Account Receivable GL account and look for the customer name in the drop-down list under
    NAME.
  • Credit Bank/Undeposited Funds GL account and look for the customer name in the drop-down list under NAME.

3. Apply the payment to the Journal Entry by going to Page: Accept Customer Payment, look for the customer in the drop-down list, and apply that JE.

Click the Search field.

1. Click Accept Customer Payments

2. Select the Customer from the drop-down menu 

 

3. Select the Apply checkbox

4. Click Save.

 

 

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