When using Autopay, one of the requirements is that the payer has to tokenize the payment method that will be used.
There are two ways to tokenize a payment:
Capture Payment Token button on the Customer Record
Use the Virtual Terminal to capture your payer's payment method by clicking on the Capture Payment Token on the Customer Record in Netsuite and save the banking information.
When the payer has tokenized the payment method for Autopay, you will see this reflected by having the PayStand Payment Token field populated on the Customer Record in Netsuite.
Additionally, a Paystand PayerId will be generated. For autopay to run successfully without errors, the customer record requires both a Payment Token ID and a Payer Token ID.
Send email template to Tokenize
The payers can tokenize their payment method for autopay using the Checkout Experience by sending them an email using the Paystand - Tokenize Template
When the payer has tokenized the payment method for Autopay, you will see this reflected by having the PayStand Payment Token field populated on the Customer Record in Netsuite.