Generic Decline

Bank Message

The card was declined for an unknown reason or possibly your card issuer or bank has declined the transaction.


The Generic Decline error can occur when a payer attempts to either make a payment or save a fund.

Each bank network has payment rules, a combination of a soft or hard decline, or other variables that are too generic to provide a decline reason.

Next Steps

With Generic Decline cases, the payer is required to contact their card issuer for additional information. Paystand is unable to determine this information on behalf of the payer.

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