Collection Plans

What are Paystand Collection Plans?

A Collection Plan is an automated schedule of payment reminders for your open invoices. Instead of relying on aging buckets, calendar reminders, or one-off emails, you assign a plan and Paystand sends the right message at the right time—before an invoice is due, on the due date, after it becomes past due, and on a repeating cadence until the invoice is paid.

Each reminder can include:

• A link for your customer to pay online

• A copy of the invoice (when your plan is set up that way)

• A copy to your team, so AR stays in the loop

Collection Plans work at the heart of Paystand Receivables: when an invoice is synced or created in Paystand, the plan tied to that customer or invoice determines when reminders go out. Your customers get consistent, professional follow-up; your team gets visibility without rebuilding the same workflow for every account.

Paystand Plan is the default Collection Plan every merchant starts with. It is preconfigured so you do not have to design a reminder timeline from scratch on day one.

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How the Paystand Plan default was created

Traditional collections often use the same 30/60/90-style cadence for every customer—whether they usually pay early, on time, or late. That means more emails for people who would have paid anyway, and not enough focus on accounts that are quietly slipping.

Paystand Plan is different. It was designed using machine learning and analytics on real payment behavior across the Paystand network—millions of collection touchpoints and how payers actually respond to reminders. Paystand studied which reminder timings are associated with invoices getting paid sooner, and used that insight to shape a practical default timeline:

• Before the due date — early awareness

• On the due date — clear payment expectation

• After the due date — structured follow-up at intervals that reflect what works in production data

• Repeat reminders — continued outreach until the invoice is paid, without relying on your team to send each message manually

The goal is straightforward: help you collect faster and reduce days sales outstanding (DSO) without adding headcount.

What merchants can expect

Merchants using Paystand Plan have seen up to 23% higher invoice paid rates compared with many custom collection plans built merchant-by-merchant in the wild. Your results may vary based on your customer base, invoice volume, and how collections are set up—but the default is meant to be a strong starting point, not a blank slate.

Good to know: Paystand Plan is a platform-wide default tuned on network-wide payer behavior. It is not rebuilt individually for each merchant’s history on day one. Teams that need a different rhythm can still create or copy plans (see below).

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Which ERPs include Collection Plans out of the box?

Collection Plans and the Paystand Plan default are available when you use Paystand Receivables with supported ERP connections. Full functionality is available today for:

If you are on NetSuite or evaluating an ERP not listed here, contact your Paystand representative or support team to confirm what is available for your account.

When your Paystand dashboard is set up, the default plan is typically applied as part of onboarding so reminders can begin without a long configuration project.

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Configurability and customization options

Paystand Plan is shared across merchants as the recommended starting point—you do not edit the platform default itself. That keeps a proven, data-informed baseline consistent for everyone.

You still have flexibility when your business needs a different approach:

Merchant-level default

You can choose which Collection Plan is the default for your account—for example, switch your company default to a plan you built, or return to Paystand Plan.

Custom Collection Plans

You can create your own plans or copy an existing plan and adjust:

• How many days before or after the due date each reminder sends

• Whether to send when an invoice first syncs

• Message tone (friendly reminder vs. stronger past-due language)

• Whether to include invoice attachments and merchant copies

Customer-level assignment

Assign a specific plan to an individual customer (payer)—useful for strategic accounts, slow payers, or customers with special terms.

Invoice-level assignment

Apply a plan to a single invoice when one bill needs different treatment than the rest of that customer’s open AR.

Turning collections on or off

Collections can be enabled or paused per customer or invoice when you do not want automated reminders (for example, during a dispute or while a payment plan is in place).

Together, these options let you start with Paystand’s ML-informed default and only customize where your process requires it.

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Use cases and examples

Here are common patterns teams model with Collection Plans:

Standard B2B invoicing

A manufacturer syncs invoices from Sage Intacct. New customers automatically receive Paystand Plan reminders. Most pay after the first or second notice; past-due steps handle the rest without an AR clerk sending individual emails.

“Gentle nudge” vs. “firm follow-up”

One plan sends a light reminder three days before due and on the due date only—good for reliable payers. Another plan adds stronger language and more frequent repeats for customers with a history of paying late. Assign the right plan at the customer level.

High-volume, low-touch AR

A services firm with hundreds of small monthly invoices uses the default plan so every bill gets a digital payment link on a predictable schedule. The team reviews exceptions in the dashboard instead of maintaining spreadsheets of who was emailed when.

Paystand X and PDF invoices

Merchants on Paystand X can match invoice PDFs to open receivables; once matched, the collection plan already assigned to that payer drives reminders with a payment link (and attachment when the plan includes it)—so even non-native ERP workflows stay on cadence.

Seasonal or project billing

A construction supplier copies Paystand Plan, removes pre-due reminders for certain customers, and keeps only on-due and post-due steps for project milestones that do not need early notices.

Pausing collections during resolution

While a billing dispute is open, collections are turned off for that invoice. After resolution, the plan resumes or the team applies a one-off reminder manually.

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Why Paystand’s approach is different

Many tools only see how your customers pay you. Paystand sees payment and reminder patterns across the network—so the default plan reflects behavior your team could not easily replicate in a spreadsheet or generic aging report.

You get:

• A ready-made cadence on day one

• Digital payment links in every reminder

• Flexibility to override at customer or invoice level

• Less manual follow-up and more predictable cash flow

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Learn more

• To turn on or adjust Collection Plans, open Receivables in your Paystand dashboard and visit Collection Plans or Customer settings.

• For step-by-step configuration guides, see the related articles in this Help Center section.

• Questions about your ERP or onboarding? Contact Paystand Support.

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Last updated: June 2026 · Paystand Receivables