How to Get Access to the Network Portal

Updated March 09, 2026 21:15

Set Up Access to Network Portal

Access to the Network Portal is determined entirely by your ERP customer data. Before attempting to sign up, make sure the correct customer record and email address are configured.

Before You Sign Up

To activate access successfully, all of the following must be true:

Your email is set as the Primary Contact Email on a customer record in your ERP.
That customer record is synced to Paystand.
If your ERP uses subsidiaries, the customer record belongs to a subsidiary that is connected to Network Portal.

If any of the requirements above are not met, sign-up will fail with an error indicating that no matching customer account was found.

Create a Test Customer Record (Sandbox Recommended)

Go to your ERP and create a new customer record.
Populate the Primary Contact Email field with a unique email address.
Best practice: use an email alias such as payer+networkportal@yourcompany.com so only one customer record matches that email.
If applicable, ensure the customer record belongs to a subsidiary connected to Network Portal.

Example ERP customer record setup

Tip

Using a unique email alias makes testing much easier and helps avoid matching the wrong customer record during sign-up.

After the record is created and synced, continue with the sign-up steps below.

Sign-Up Steps

Go to the Network Portal domain provided by the Paystand team. It typically looks like merchant.paystand.app.
Click Sign Up and complete the registration form using the same email configured as the Primary Contact Email in your ERP.
Check your inbox for the confirmation email and click the activation link.
Return to the Network Portal and log in with your email and password.

If Sign-Up Fails

The most common error is shown below:

no matching customer account found

This usually means one of the following:

The email is not set as the Primary Contact Email in the ERP.
The customer record has not synced yet.
The record belongs to a subsidiary that is not connected to Network Portal.

Use Caution in Production

In production environments, do not experiment with live customer records. Validate the intended ERP customer record and email with your Implementation Manager before activating access.