The Paystand plugin for BigCommerce lets you manage payment fees and incentives directly from your Paystand Dashboard.
How It Works
Once configured in your Paystand Dashboard, your fee and incentive rules automatically apply during checkout in BigCommerce.
1. Configure Fees and Incentives
Add surcharges for specific payment types (for example, 3% for credit card payments).
Offer discounts to reward preferred payment methods (like 1% off for bank payments)
2. Assign Plans to Customers
You can assign specific payment plans to individual customers:
Limit which payment methods are available (e.g., disable cards for certain accounts).
Apply unique surcharges or discounts based on your terms or relationship.
3. Default Plan for Guest Checkout
Shoppers who check out as guests will automatically fall under your default plan, ensuring consistent rules across all transactions.
Tips
- Encourage account creation — logged-in customers always receive the correct incentives, and it simplifies reconciliation on your side.
What to Expect
At checkout, the corresponding fees or incentives are displayed based on the selected payment method.
By combining flexible surcharges with bank payment incentives, merchants can maintain clear, reconciled order data in BigCommerce, since fees and incentives are always reflected in the final order record.
Creating a Fees and Incentives Plan
In the Paystand Dashboard, navigate to Settings → Fees & Incentives
Click Create New F&I Plan
Choose the payment method the plan applies to
Enable and configure the applicable fees — percentage, flat amount, or both
Set up incentives for the Paystand Bank Network
Tips
- Encourage customers to pay using the zero-fee Paystand Bank Network — it’s the most cost-effective payment method available.
6. Click Create Plan to finalize
Assigning Plans to Customers
Go to Customers in your Paystand Dashboard
Select the desired customer
Open the Fees & Incentives tab
Choose the appropriate plan
Click Save to apply
