Refunds in Sage Intacct can be handled directly in the Paystand Dashboard. Processing the refund ensures that the payment record, invoice, and reconciliation remain accurate. This article walks through the steps to issue a refund.
Things to know
- Refunds are issued from the Paystand Dashboard
- Refunds are automatically posted to the related Sage Intacct invoice
- Refunds are only available after the original payment has completed the clearing process
Processing a Refund
1. Click Receivables
2. Select the Invoice for the refund
3. Click Initiate Refund
4. Enter the refund amount. Enable the toggle to include fees in the refund
5. Click Refund
6. A confirmation message appears at the top of the screen
7. The refund transaction appears in the Transactions section with the Refund ID referenced
