Paystand automatically detects invoice reversals made in Sage Intacct and updates them accordingly in the Paystand Dashboard. This enhancement ensures canceled invoices are removed from the payer experience, helping you maintain clean, accurate records with minimal manual effort.
Reversed Invoices Flow
1. From the Invoices list in Sage Intacct, use the search bar to locate the invoice you want to update.
2. To reverse the selected invoice, click the Reverse option.
3. Specify the reversal date in the Reverse the transaction on field.
4. Click Submit.
5. Access the Paystand Dashboard, navigate to the Receivables tab, and use the Status filter to select Canceled.
6. This will display all invoices that have been canceled or reversed.
How Reversed Invoices Are Handled Automatically
- Paystand syncs with Sage Intacct every 30 minutes.
- If an invoice reversal is detected, Paystand updates the invoice status to Canceled.
- The invoice will be:
- Removed from the Pay Now experience
- Excluded from payment reminders
- Disconnected from any AutoPay schedule
This update improves payment accuracy and reduces the risk of unintentional collections. It works automatically once a reversal is made in Sage Intacct.