If you're experiencing sync issues with Paystand's integration in Microsoft Dynamics 365 Business Central, it could be due to conflicts with third-party extensions. Some extensions may overwrite or interfere with Paystand's functionality, preventing payments from processing correctly.
Identified Extensions Causing Issues
Our team has identified at least one third-party extension that is known to cause sync problems:
- Continia Document Capture
- Advanced Prepayments
As we continue monitoring this issue, we will update this list with any additional extensions that are found to interfere with Paystand’s integration.
How to Resolve Sync Issues
If you suspect a third-party extension is affecting Paystand’s integration, follow these steps:
- Contact Paystand Support: Reach out to us with details of any payments that didn’t process correctly. (Payment ID)
- Provide Access Credentials: Share credentials to your Business Central environment so our implementation team can investigate.
- Extension Identification: Our team will determine which third-party extension is causing conflicts.
Preventative Measures
To minimize disruptions to your payment processing:
- Inform Us Before Installing New Extensions: If you plan to add a new extension, notify us in advance. This allows us to review compatibility and coordinate effectively.
- Regularly Monitor Payment Processing: If you notice any inconsistencies, report them immediately to our support team.