Exploring Lucy: Your Help Center ChatBot

Introducing Lucy, your friendly Paystand help center chat bot! Lucy is designed to assist you in finding answers to your questions quickly and efficiently. Whether you have queries about your Paystand integration, need clarification on processes, or are encountering issues, Lucy is here to help.

How to Access Lucy

Lucy is conveniently located in the bottom right corner of the Help Center page. To open the chat box, simply click on the message icon. Once the chat box is open, type in your question, and Lucy will provide relevant articles and information.

Chat Flow and Common Issues

Lucy is equipped with chat flows designed to address common issues and answer frequently asked questions. If you encounter an issue or have a question, Lucy will guide you through a series of prompts to help identify the problem and provide a solution.

Transferring to Support

While Lucy is skilled at handling various queries, there may be instances where your question requires the expertise of a support agent. In such cases, Lucy will seamlessly transfer the conversation to a support agent who will continue assisting you.

Benefits of Using Lucy

Efficiency: Lucy helps you find information quickly, saving you time and effort.
Accessibility: Available 24/7, Lucy is ready to assist whenever you need support.
Guided Solutions: With predefined chat flows, Lucy can guide you through solving common issues step by step.

How to Get Started

1. Click the chatbot button

2. Ask Lucy your questions, and she'll find helpful articles and information for you!

Experience the convenience of Lucy, your dedicated chatbot, navigating the Paystand Help Center and finding the information you need!




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