Payer not Found

Bank Message

Payer Not Found


The Payer Not Found error code is encountered when attempting to process a payment, and the underlying reason for the failure is that the payer (customer) could not be located in our system. In most cases, this error arises due to the absence of an email address on the Customer Record.

Next Steps

Add an email address to the payer's Customer Record. Adding an email address to the Customer Record

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