Troubleshooting Payer Portal

The Payer Portal is a valuable tool that allows payers to manage their accounts with ease. You can access information about your AP (Accounts Payable) transactions, view outstanding invoices, and track pending receivables. Additionally, you can make payments seamlessly through the Paystand Checkout. After completing your payment, you will be directed to a payment confirmation page that contains important details about the transaction.

Troubleshooting Sign-Up Issues

Step 1: Accessing the Sign-Up Link
After making a payment, you have the option to sign up for the Payer Portal to gain full access to your account. Depending on the payment experience, the steps to sign-up might differ:


  1. Click on View your payment on the payment confirmation page. You will be redirected to the payment receipt page.
  2. Look for the Sign Up option in the right top corner, and click on it.


  1. Once you finish a payment, you will directly land on the payment receipt page. Look for the Sign Up option in the right top corner, and click on it.

Step 2: Ensure You're Using the Correct Link
To successfully sign up for the Payer Portal, using the correct sign-up link is crucial. Make sure you are using the following link: Sign up Portal

Step 3: Logging In After Sign-Up
Once you've completed the sign-up process, you can log in to your Payer Portal. Follow these steps to access your account:

  1. Visit Payer Portal Login.
  2. Enter your email address and password.

Troubleshooting Login Issues

If you encounter difficulties while trying to log in to your Payer Portal. Here are the steps to resolve common login issues:

Step 1: Reset Your Password

  1. On the login page, click on the Forgot Password? link.
  2. Enter the email address associated with your Payer Portal account.
  3. Check your email inbox for a password reset link from Paystand.
  4. Click on the link and follow the instructions to reset your password.

Step 2: Contact Support
If you've tried resetting your password and are still unable to log in, it's time to reach out to our dedicated support team. You can contact our support team by submitting a request.

When contacting support, please include as much information as possible about your issue. This will help our team assist you more effectively.


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