Follow this process in order to cancel a payment. We have important considerations in order to be able to void a payment.
- This will only work with ACH and Bank to Bank payments.
- Credit Card payments can not be void; they will have to be refunded.
- We can void a payment made before 3PM PST.
- We can only void the payment if the ticket is submitted to support early enough to be executed before 3pm PST that day.
If you need to void a payment, please Submit a Request to our Support team.