How to cancel a payment?

Follow this process in order to cancel a payment. We have important considerations in order to be able to void a payment.


  • This will only work with ACH and Bank to Bank payments.
  • Credit Card payments can not be void; they will have to be refunded.
  • We can void a payment made before 3PM PST.
  • We can only void the payment if the ticket is submitted to support early enough to be executed before 3pm PST that day.

If you need to void a payment, please Submit a Request to our Support team.


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