Due to Sage's limitation on handling refunds, when a refund is executed to a payment that was made through Paystand, our system reversed the payment completely, then creates an AR Adjustment for the difference of the payment and the refund and creates a payment for the remaining amount. Example: Refunding $100 of a $1000 payment.
- Paystand Reverses the $1000.
- Paystand creates an AR Adjustment for $100 and applies it to the invoice.
- Paystand creates a Payment for $900 dollars and applies it to the invoice.
- The invoice remains as Paid in Full, and the AR Adjustment is used to reference the refund in Paystand's transfer report.