How to fix Duplicate Payments in Netsuite

There are instances where a duplicate payment can occur:

  • User error
  • System error

How to fix a Duplicate Payment

Follow the steps in Refund Best Practices for NetSuite.

What NOT to do when having Duplicate Payments

Do NOT advise the payer to dispute the duplicate payment.

Do NOT process a refund from the Paystand Dashboard.

 

 

 

 

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